Dream TentZzz Help Center
What is included in the price?
Our team does all the work! We will deliver, set up and style each tent. The next day we will pick up, professionally launder the linens and disinfect the remaining items. Please refer to our themes page to see what is included in each package.
Do you offer gift cards?
Absolutely! Give us a call or send us a message and we will be more than happy to create one just for you!
Which payment methods do you accept?
We accept debit and credit cards as well as bank transfers and Paypal.
How long is set up and take down?
We know your time is precious and there are always many moving parts when it comes to a party. Our set up typically takes between 1.5 and 2 hours. Take down is much quicker at roughly 45 minutes.
Are there travel fees?
We deliver up and down the 1st coast. From Nocatee to St. Augustine and on up to Jacksonville over to Green Cove Springs as well as St. Johns. If you are within 30 miles of Nocatee we have you covered at no additional travel cost. Outside of our radius? We do charge $0.50 a mile outside of our normal service radius. We do reserve the right to decline a contract based on distance.
What is your age policy?
Our parties are fantastic for anyone ages
5 - 105. So what are you waiting for? Let's get this party started!!
Cancellation Policy
We understand things happen and sometimes the party just cannot go on as planned. We offer the following -
full refund will be granted up to thirty days prior to the start of the event. Cancellations made 15 to 29 days prior to an event will be subject to 50% cancellation fee.
Cancellations received 14 days or fewer before the event will not receive a refund.
Don't want to cancel but need to reschedule? We can do that too!!
Are pets, food, drink and smoking allowed near the tents?
Pets as well as food and drink are NOT permitted on any Dream TentZzz rental equipment. If animals or food and drink are spotted on our equipment or significant pet hair detected on bedding/tents, a $50 cleaning fee will be charged.
Dream TentZzz reserves the right to cancel your booking upon arrival to your property if we feel that our equipment could be damaged due to unhygienic living conditions. No refund provided.
Dream TentZzz requires a SMOKE-FREE environment for all parties. We reserve the right to cancel your booking, without refund, if we find your property to contain cigarette/other smoke/ or general malodor upon arrival to set up. A separate cleaning fee of $100 will be charged at pick up if detected.
How much space is needed?
Each tent set up is roughly 4 feet wide by 75 inches long (approximately the size of a twin bed). We ask that the area be ready upon our arrival to begin set up with all furniture removed from the space. It is also the client's responsibility to ensure there is enough space for a walkway and safe sleep area.
Who provides the pillows and blankets?
For hygiene reasons we do not supply pillows to sleep on. We would request each guest provide their own. We will supply the decorative theme pillows as well as a throw blanket for each tent.
What are your safety procedures?
Linens and blankets are professionally cleaned.
Rugs are vacuumed, sprayed and spot cleaned after every event.
String lights are battery-operated as are our lanterns.
Non-slip mats are placed under mattresses, wooden crates and rugs so they stay in place.
All items are wiped down with disinfectant wipes or spray.
We will wear a mask when working in your home.
What happens if we damage or break something?
If any item is determined at pick up to be missing, damaged, broken, ripped, torn, or unreasonably stained (this includes but not limited to dirt, bodily fluids, food/drink, nail polish, make-up, permanent markers, crayons, and slime) charges will be applied to cover replacement and cleaning costs.